Refund policy
RETURNS & REFUND POLICY
Custom & Personalised Products
Due to the bespoke nature of our custom printed products (including business cards, personalised apparel, and made-to-order items), we cannot accept returns or exchanges unless the item is faulty, damaged, or not as described.
Please carefully review your artwork and specifications before approving your order. We cannot accept returns for errors in customer-supplied artwork or design choices.
Standard Products
For non-customised items, you have 14 days from receipt to return unworn, unused products in their original condition with all tags attached. You will be responsible for return shipping costs unless the item is faulty.
Faulty or Damaged Items
We stand behind the quality of our work. If your order arrives damaged, defective, or not as described, we will:
- Provide a full refund, or
- Reprint/replace the item at no additional cost
Please contact us at chris@cbgbprint.com within 48 hours of delivery with:
- Your order number
- Photos of the faulty/damaged item
- Description of the issue
Printing Errors
If we've made an error in printing (wrong design, incorrect specifications, poor print quality), we'll reprint your order at no cost or provide a full refund.
How to Request a Return
- Email chris@cbgbprint.com with your order number and reason for return
- Wait for our return authorisation and instructions
- Return items within 14 days of authorisation
Refunds
Approved refunds will be processed within 5-10 business days to your original payment method.
Your Consumer Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015. If goods are faulty, you have up to 30 days to report the issue.
Questions?
Contact us at chris@cbgbprint.com for any returns queries.
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